FAQ
General Information
What are your operating hours?
What forms of payment do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), mobile payment options (Apple Pay, Google Pay), and cash.
How do I login as a Member?
Click the “Members Sign In” button on the upper right corner of our website. Once redirected to the Sign In page, type in your membership number and press Submit. You will then be prompted to enter your password to complete the sin in process. Alternatively, click the “Want to sign in with your username or email?“ button, and follow the instructions.
Do you have a membership or loyalty program?
Yes, we do! Please see our Membership page for more information.
What are your ticket fees for?
Ticket fees are $2 both in person and online. As a not-for-profit theatre, this fee helps cover the costs of our ticketing system.
Is parking available?
Yes! We have 110 metered spaces in the Westdale Village. Metered parking is $2 per hour. Click here for our full parking guide.
How can I contact you for more information?
Feel free to reach out to us at info@thewestdale.ca or call us at (905) 577-0074 during our box office hours for more information!
How do I become a Volunteer?
We have many opportunities for volunteers to support The Westdale’s vital work in our community. Please reach out to Isabella@thewestdale.ca to learn more.
Accessibility and Inclusion
Is The Westdale accessible?
Yes! The Westdale is a fully-accessible theatre. Some of the accessible features we offer include a street-level entrance, an accessible bathroom in our theatre with an automatic door, accessible seating, audio description devices, closed captioning devices.
Do you offer sensory-friendly screenings?
Yes we do! For select films, sensory-friendly screenings include open captioning, theatre lights dimmed, not dark, a lower sound level, and no advertisements or trailers.
Do you accept the Access 2 card?
Yes! An Access 2 card grants free/discounted admissions to support people accompanying a disabled patron to the theatre.
Are service animals allowed at The Westdale?
Yes, service animals are allowed at The Westdale. We welcome them as part of our commitment to accessibility. If you have any specific questions or need assistance during your visit, please feel free to ask our staff!
Ticketing and Reservations
How do I purchase tickets?
You can purchase tickets online by selecting a film or event on our website and selecting the “Buy Tickets” button next to your desired date. Additionally, buy your tickets in-person at our box office!
Can I reserve seats in advance?
You can reserve your seats in advance for select events, while our films feature general admission seating. To secure your favourite spot and grab a snack from the concession stand, be sure to arrive early!
I lost my ticket, what do I do?
If you’ve lost your ticket for a film screening or event, please reach out to our staff at info@thewestdale.ca or call us at (905) 577-0074 during our box office hours.
What is your refund policy?
Ticket sales are final. For further questions or concerns, please feel free to contact us at info@thewestdale.ca
Can I rent the theatre?
Yes, you can! Visit our Theatre Rentals page for more information.
Amenities and Services
Do you serve food?
Yes! We serve all your favourite theatre snacks and drinks. View our online Concession Menu, or visit us in-person for the latest tasty options!
Do you serve alcohol?
Yes! We are licensed by the Liquor Licence Board of Ontario and serve beer, ciders, wine, and more.
Do you accommodate dietary restrictions?
We will always do our best to accomodate any dietary restrictions you may have. Addtionally, know that our delicious popcorn is popped with coconut oil, so those of you who don’t consume dairy can enjoy as well!
Do you offer booster seats?
Yes, we currently have 4 booster seats that we can lend out for use in the theatre.